Privacy Policy
Effective Date: 25th May 2025
Contact Details
Name: Therapy with Dil
Email: [email protected]
Location: 86-90 Paul St, London, EC2A 4NE
Purpose of this Policy
This Privacy Policy is intended to inform users of:
• The personal data we collect
• How we use that data
• Who has access to the data
• Your rights under data protection law
• Our use of cookies
This policy applies alongside the terms and conditions of this website.
Data Protection Compliance
For users in the United Kingdom, this policy adheres to:
• The UK General Data Protection Regulation (UK-GDPR)
• The Data Protection Act 2018
• The Privacy and Electronic Communications Regulations (PECR)
Consent
By using this site, you consent to the terms set out in this Privacy Policy.
You may withdraw your consent at any time by contacting: [email protected]
Withdrawing consent will not affect the lawfulness of any processing completed before the withdrawal.
Legal Basis for Processing
We process your data only when there is a lawful basis under Article 6 of the UK-GDPR, including:
• You have given clear consent for a specific purpose
• The data is necessary for a contract
• It is required by law or for safeguarding reasons
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Personal Data We Collect
We only collect the data necessary to provide safe and ethical therapy services, including:
• Full name
• Age / date of birth
• Gender (if volunteered)
• Email address
• Phone number
• Reason for enquiry
• Any additional information provided voluntarily
Collected via:
• Contact or enquiry forms
• Emails or phone calls
How We Use Your Data
We use your data to:
• Respond to your enquiry
• Assess suitability for therapy
• Provide therapeutic services
• Meet legal and ethical obligations
Who We Share Your Data With
Your data is treated with strict confidentiality and is not shared with third parties, except when:
• Required by law (e.g. court order, safeguarding concerns)
• Necessary for legal or insurance obligations
• Required to protect your or others’ safety
Data Storage & Retention
All data is securely stored in encrypted systems or locked files.
Client records are retained for 7 years after the end of therapy, or until age 25 if the client was under 18. After this, data will be securely destroyed.
Your Rights Under UK-GDPR
You have the right to:
• Be informed about how your data is used
• Access your data
• Request correction or deletion of your data
• Restrict or object to processing
• Data portability (in certain cases)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
Children
We do not knowingly collect data from minors without the consent of a parent or legal guardian.
Cookies
Our website uses cookies to enhance your browsing experience. Types of cookies include:
• Functional cookies – Remember site preferences
• Analytical cookies – Improve performance and content
• Targeting cookies – Personalise content and user experience
You can opt out of cookies by adjusting your browser settings.
Modifications
We may update this policy from time to time to remain compliant with legal or operational changes. We recommend checking this page periodically.
Complaints
If you are unhappy with how your data is handled, please contact me directly.
If unresolved, you can contact the ICO at https://ico.org.uk
Contact
For all data or privacy-related enquiries, email: [email protected]
Imprint
Therapy with Dil
86-90 Paul St
London EC2A 4NE
Dilshini Sandhu
BPS Membership: 337828
Email: [email protected]
Regulated by: BACP & UKCP
Sessions offered locally and internationally. Therapy services are governed by English law and fall under the exclusive jurisdiction of the Courts of England and Wales.
Disclaimer
The content on this website is for informational purposes only and does not constitute professional mental health advice or a therapist–client relationship. Therapy begins only after an assessment and agreement between both parties.
If you are in crisis or in need of immediate support, please contact your GP, NHS 111, Samaritans at 116 123, or emergency services.
We are not responsible for the content of external links or websites referenced on this site.
